FREQUENTLY ASKED QUESTIONS
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Welcome to the Speed Way Logistics FAQ page. We’re here to help answer your most common questions about our transportation, delivery, and logistics services. If you don’t find what you’re looking for, please reach out to our customer support team at support@speedwaylogistics.com
What services does Speed Way Logistics offer?
Speed Way Logistics provides a full range of transportation and logistics solutions, including ground shipping, air freight, ocean cargo, and last-mile delivery. We specialize in both domestic and international shipments for businesses and individuals, with options for standard, expedited, and same-day services. Our logistics team also handles supply chain management, warehousing, and custom packaging to ensure your goods arrive safely and on time.
How do I track my shipment?
Tracking your shipment is easy! Once your package is picked up or dropped off, you'll receive a unique tracking number via email or SMS. Visit our Track Your Shipment page on our website, enter your tracking number, and get real-time updates on location, status, and estimated delivery time. You can also download our mobile app for notifications on the go.
What are your standard delivery times?
Delivery times vary by service level and origin/destination:Standard Ground: 2-5 business days within the continental U.S.
Expedited: 1-2 business days.
Same-Day/Overnight: Available in select metro areas, delivered by end of business day or next morning.
International: 3-10 days via air or 10-30 days via ocean, depending on customs clearance.
Factors like weather, holidays, or remote locations may affect timelines—check with us for precise estimates.
Expedited: 1-2 business days.
Same-Day/Overnight: Available in select metro areas, delivered by end of business day or next morning.
International: 3-10 days via air or 10-30 days via ocean, depending on customs clearance.
Factors like weather, holidays, or remote locations may affect timelines—check with us for precise estimates.
How is shipping cost calculated?
Our rates are based on package weight, dimensions, distance, service speed, and any additional features like insurance or signature confirmation. Use our Rate Calculator tool on the website for an instant quote. We offer volume discounts for businesses and free packaging for qualifying orders over 50 lbs. Fuel surcharges and residential delivery fees may apply.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and electronic checks. For business accounts, we also support ACH transfers and invoicing with net-30 terms. All transactions are secure and processed through encrypted gateways. No cash payments at drop-off locations.
How should I prepare my package for shipping?
To ensure safe transit:
-Use sturdy boxes or envelopes that are slightly larger than your item.
-Fill empty spaces with cushioning materials like bubble wrap or foam peanuts.
-Seal with strong packing tape (not duct tape).
-Clearly label with the full recipient address and your return address.
For fragile items, mark "Fragile" and use extra padding.
-We offer free packing supplies at select locations—see our Packing Guide for more details.
-Use sturdy boxes or envelopes that are slightly larger than your item.
-Fill empty spaces with cushioning materials like bubble wrap or foam peanuts.
-Seal with strong packing tape (not duct tape).
-Clearly label with the full recipient address and your return address.
For fragile items, mark "Fragile" and use extra padding.
-We offer free packing supplies at select locations—see our Packing Guide for more details.
What if my package arrives damaged or is lost?
Your satisfaction is our priority.
If there's an issue:
-Inspect packages upon delivery and report damage immediately (within 48 hours) via our Claims Portal.
-For lost items, file a claim with your tracking number—we'll investigate and resolve within 7-10 business days.
-All shipments include basic liability up to $100; add Declared Value Coverage for higher protection (up to $50,000). Refunds or replacements are issued promptly once verified.
If there's an issue:
-Inspect packages upon delivery and report damage immediately (within 48 hours) via our Claims Portal.
-For lost items, file a claim with your tracking number—we'll investigate and resolve within 7-10 business days.
-All shipments include basic liability up to $100; add Declared Value Coverage for higher protection (up to $50,000). Refunds or replacements are issued promptly once verified.
Do you offer international shipping?
Yes! We ship to over 200 countries worldwide via air, ocean, or ground (where available). You'll need to provide accurate customs documentation, including commercial invoices and HS codes. Duties, taxes, and import fees are the shipper's responsibility. Use our International Shipping Guide for forms and prohibited items lists. Prohibited/restricted goods (e.g., perishables, hazardous materials) require pre-approval.
What are your hours of operation and pickup schedules?
Our customer service is available Monday-Friday, 8 AM - 8 PM EST, and Saturday 9 AM - 5 PM EST.
Drop-off locations vary but are generally open 9 AM - 6 PM weekdays. Scheduled pickups can be arranged daily (business hours only), with after-hours options for an extra fee. Holidays may impact service—check our Service Alerts page for updates.
Drop-off locations vary but are generally open 9 AM - 6 PM weekdays. Scheduled pickups can be arranged daily (business hours only), with after-hours options for an extra fee. Holidays may impact service—check our Service Alerts page for updates.
How do I set up a business account?
Sign up for a free business account to access discounted rates, dedicated account managers, API integrations for automated shipping, and priority support. Visit our Business Solutions page to apply—approval takes 24-48 hours. Enjoy perks like monthly invoicing and real-time reporting for your logistics needs.If your question isn't covered here, we're just a click or call away. Thank you for choosing Speed Way Logistics—delivering speed, reliability, and peace of mind since 2010
Do you offer international shipping?
Yes! We ship to over 200 countries worldwide via air, ocean, or ground (where available). You'll need to provide accurate customs documentation, including commercial invoices and HS codes. Duties, taxes, and import fees are the shipper's responsibility. Use our International Shipping Guide for forms and prohibited items lists. Prohibited/restricted goods (e.g., perishables, hazardous materials) require pre-approval.
